What HR People Won’t Tell You About Your Resume and Job Interview

Human resource pros tell you some resume tips and shared what to do—and what not to do—when meeting to discuss an employment opportunity.

1. “When it comes to getting a job, who you know really does matter. No matter how nice your résumé is or how great your experience may be, it’s all about connections.” –HR director at a health-care facility

2. “If you’re trying to get a job at a specific company, often the best thing to do is to avoid HR entirely. Find someone at the company you know, or go straight to the hiring manager.” –Shauna Moerke, an HR administrator in Alabama who blogs at hrminion.com

3. “People assume someone’s reading their cover letter. I haven’t read one in 11 years.” –HR director at a financial services firm

4. “We will judge you based on your e-mail address. Especially if it’s something inappropriate like kinkyboots101@hotmail.com or johnnylikestodrink@gmail.com.” –Rich DeMatteo, a recruiting consultant in Philadelphia

5. “If you’re in your 50s or 60s, don’t put the year you graduated on your résumé.” –HR professional at a midsize firm in North Carolina

6. “There’s a myth out there that a résumé has to be one page. So people send their résumé in a two-point font. Nobody is going to read that.” –HR director at a financial services firm

7. “I always read résumés from the bottom up. And I have no problem with a two-page résumé, but three pages is pushing it.” –Sharlyn Lauby, HR consultant in Fort Lauderdale, Florida

8. “Most of us use applicant-tracking systems that scan résumés for key words. The secret to getting your résumé through the system is to pull key words directly from the job description and put them on. The more matches you have, the more likely your résumé will get picked and actually seen by a real person.” –Chris Ferdinandi, HR professional in the Boston area

9. “Résumés don’t need color to stand out. When I see a little color, I smirk. And when I see a ton of color, I cringe. And walking in and dropping off your resume is no longer seen as a good thing. It’s actually a little creepy.” –Rich DeMatteo

10. “It’s amazing when people come in for an interview and say, ‘Can you tell me about your business?’ Seriously, people. There’s an Internet. Look it up.” –HR professional in New York City

11. “A lot of managers don’t want to hire people with young kids, and they use all sorts of tricks to find that out, illegally. One woman kept a picture of two really cute children on her desk even though she didn’t have children [hoping job candidates would ask about them]. Another guy used to walk people out to their car to see whether they had car seats.” –Cynthia Shapiro, former human resources executive and author of Corporate Confidential: 50 Secrets Your Company Doesn't Want You to Know

12. “Is it harder to get the job if you’re fat? Absolutely. Hiring managers make quick judgments based on stereotypes. They’re just following George Clooney’s character in Up in the Air, who said ‘I stereotype. It’s faster.’” –Suzanne Lucas, a former HR executive and the Evil HR Lady on bnet.com

13. “I once had a hiring manager who refused to hire someone because the job required her to be on call one weekend a month and she had talked in the interview about how much she goes to church. Another candidate didn’t get hired because the manager was worried that the car he drove wasn't nice enough.” –HR professional at a midsize firm in North Carolina

14. “Don’t just silence your phone for the interview. Turn it all the way off.” –Sharlyn Lauby, HR consultant in Fort Lauderdale, Florida

15. “If you’ve got a weak handshake, I make a note of it.” –HR manager at a medical-equipment sales firm

16. “If you’re a candidate and the hiring manager spends 45 minutes talking about himself, the company or his Harley, let him. He’s going to come out of the interview saying you’re a great candidate.” –Kris Dunn, chief human resources officer at Atlanta-based Kinetix, who blogs at hrcapitalist.com